Frequently asked questions
Short answers to the questions we're asked most.
Do you need my password or access to my site?
No. We only read what is public, like any browser. The guided fix tells you what to change and checks each step from the outside, without access to your site.
Is the analysis really free?
Yes. You don't need to sign up or give a card. You only pay if you want the fix plan or monthly monitoring.
Does it work on any website?
The analysis works on any public website. Plugin checks are only for WordPress sites. In the fix, some steps depend on what your hosting or platform lets you change.
How do I get the fix plan?
The plan opens on screen right after payment, made for your site. You get email help for 30 days.
Can I ask for a refund?
Yes. If you follow the guide and the points don't turn green, we give you your money back. Write to contacto@sinalpt.com within 30 days of your purchase.
Can I cancel monthly monitoring?
Yes, whenever you like, in the subscription portal. The plan carries on until the end of the period already paid.
Do you keep my data?
Without an account, we don't keep the address you analyse or anything that identifies you. The details are in the privacy policy.
Is this a security audit?
No. It is a passive analysis of what is public. We explain what we check and what we don't do on the page How we analyse.
What does a report look like?
The same as the one you get for your site. Open the sample report (PDF), made for a fictional website.
How do I contact you?
Write to contacto@sinalpt.com. We reply by email.
Free, no sign-up and no passwords needed.